Is my parcel insured during the shipping?

Yes, your parcel is fully insured by reBuy during the shipping process if you use the freepost pack we provide to you. Please note that you should always use our freepost pack as otherwise you will bear the shipping costs and your parcel will not be tracked or insured by us. If you haven't received the freepost pack by mail after 5 days, please contact our customer service. Freepost packs usually arrive within 2 business days.